Business and Entrepreneurship

Sales Skills

Build practical understanding of discovery, qualification, value, objections, follow-up, and ethical closing, then use it for running customer conversations that clarify fit instead of applying pressure.

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Level
Beginner to professional foundations
Subject area
Business and Career
Learning outcomes
4 focused outcomes

Topic overview

Learn the foundations of Sales Skills.

Sales Skills connects discovery, qualification, value, objections, follow-up, and ethical closing with practical decisions and tasks. Guided examples, comparison, practice, and feedback help learners apply these ideas to running customer conversations that clarify fit instead of applying pressure. The goal is to make each step easier to explain, check, and improve.

Learning outcomes for Sales Skills

  1. 1

    Explain the main ideas and vocabulary involved in discovery, qualification, value, objections, follow-up, and ethical closing

  2. 2

    Follow a repeatable process for running customer conversations that clarify fit instead of applying pressure

  3. 3

    Compare examples, identify common mistakes, and improve an approach

  4. 4

    Complete an independent sales skills task and reflect on the result

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Suggested route

How to learn Sales Skills step by step.

01

Build the foundation

Explain the main ideas and vocabulary involved in discovery, qualification, value, objections, follow-up, and ethical closing

02

Practise with feedback

Follow a repeatable process for running customer conversations that clarify fit instead of applying pressure

03

Practise with feedback

Compare examples, identify common mistakes, and improve an approach

04

Apply and reflect

Complete an independent sales skills task and reflect on the result

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